Privacy Policy

TheRVMAP, LLC ("TheRVMAP," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at thervmap.com, our mobile applications, and any related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

Information You Provide Directly:

• Account Information: Name, email address, and password when you create an account or join our early access list
• Profile Information: RV type, travel preferences, club memberships, and other profile details you choose to share
• User Content: Photos, trip logs, blog posts, comments, and other content you submit to the Service
• Communications: Messages you send to us via email or support channels

Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: With your permission, approximate or precise location to provide routing and nearby RV park recommendations
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage (see Section 7)

Information from Third Parties:

• If you connect third-party accounts (e.g., social login), we may receive basic profile information from those providers
• Map and location data from third-party mapping providers used to power routing features

We use the information we collect to:

• Provide, operate, and improve the Service, including AI-powered trip planning features
• Create and manage your account and verify your identity
• Personalize your experience, including route recommendations based on your RV type and preferences
• Send transactional emails such as account verification, magic links, and important service updates
• Send marketing and promotional communications (you may opt out at any time)
• Analyze usage patterns to improve features and fix bugs
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with applicable laws and legal obligations
• Respond to your inquiries and provide customer support

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating the Service, including cloud hosting, email delivery, analytics, and payment processing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Community Features: Information you share publicly on the platform — such as trip logs, photos, and profile details — is visible to other users as you configure in your privacy settings.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of TheRVMAP, our users, or the public.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a machine-readable copy of your data
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly
• Cookie Preferences: Manage cookie settings through your browser

To exercise any of these rights, please contact us at privacy@thervmap.com. We will respond to your request within 30 days.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Colorado residents may have additional rights under the Colorado Privacy Act (CPA). Please contact us for more information.

We use cookies and similar tracking technologies to:

• Maintain your login session and authentication state
• Remember your preferences and settings
• Analyze how the Service is used (analytics)
• Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service. We use the following types of cookies:

• Essential Cookies: Required for the Service to function (e.g., session cookies)
• Analytics Cookies: Help us understand how users interact with the Service
• Marketing Cookies: Used to measure ad campaign performance (e.g., Meta Pixel)

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), hashed password storage, and access controls limiting who can access personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at privacy@thervmap.com.

The Service may contain links to third-party websites, RV park listings, and mapping services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service.

TheRVMAP is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to such transfers. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the Service prior to the change becoming effective. The "Last updated" date at the top of this policy reflects the most recent revision. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

TheRVMAP, LLC — Privacy Team
Email: privacy@thervmap.com
Website: thervmap.com